Job Description

Customer Service Representative
Location: Downers Grove, IL
Pay: $18-$20 per hour

About the Role:
We are hiring on behalf of our client, a leading provider of merchant services, seeking a Customer Service Representative to join their team in Downers Grove, IL. In this role, you will play a vital part in supporting existing customers, addressing their inquiries, concerns, and issues related to merchant service products. This is a non-sales position focused entirely on providing top-tier customer service and support to ensure customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Assist customers with troubleshooting and resolving issues related to POS products and services.
• Document customer interactions and follow up to ensure resolution and satisfaction.
• Collaborate with other departments to address and resolve complex customer concerns.
• Maintain a thorough understanding of the client’s products and services to provide accurate support.
• Communicate effectively in both English and Spanish to assist a diverse customer base.
• Handle customer complaints with empathy and ensure efficient resolution.
• Maintain customer records and update account information as necessary.

Qualifications:

• High school diploma or equivalent required; additional education or certifications in customer service are a plus.
• Minimum of 3 years of experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Proficient in using customer service software, databases, and tools.
• Friendly and professional demeanor with a strong focus on customer satisfaction.

Perks & Benefits:

• Competitive hourly wage ($18-$20 per hour).
• Paid time off and holidays.
• Benefits package including 401K, health, dental, and vision insurance.
• Comprehensive training and ongoing professional development opportunities.
• Supportive and collaborative work environment.

If you are passionate about delivering exceptional customer service, apply today to join our client’s team!

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