Job Description

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from APN Consulting Inc. Role:- ServiceNow ITOM Developer Location:- Irvine CA (Hybrid) About the Role ServiceNow administrator/developer would provide overall support, maintenance and development of ServiceNow instances. This person would engage with business stakeholders to share ServiceNow capabilities, gather the end user's requirements, and then provision the relevant capabilities within ServiceNow platform, providing automation,efficiency and collaboration. key responsibilities/requirements for the role:

• ServiceNow instances administration, support and development – manage and monitor health and ensure availability, plan and install patches/updates as required, and Create support cases
• Serve as the subject matter expert for the ServiceNow platform, including its architecture, modules, workflows, and best practices.
• Work closely with stakeholders to understand business needs and translate them into technical requirements and solutions.
• Lead ServiceNow-related projects, ensuring timely delivery, proper documentation, and adherence to project timelines.
• Create and maintain detailed technical documentation of ServiceNow configurations, customizations, and processes.
• Develop and support chatbot and mobile interface
• Enable auto discovery of IT assets, and experience with service mapping
• Enable integrations with IT systems – Azure (ITOM), Intune etc.
• Develop Service Catalogs and workflows
• Enhance/customize out of the box modules – Incident/Request/Change/Problem
• Create reports and support end users within ServiceNow platform
• Recommend improvements where ServiceNow can benefit the organization
• Collaborate with IT peers to drive automation and improve existing support processes
• Experience with IT monitoring capabilities – monitoring and logging tool (PRTG)
• Proficient in Windows administration – Active Directory and PowerShell scripting

Educational requirements:

• Bachelor's degree in computer science, or a related field
• 10+ years' experience in the IT industry, with expertise in ServiceNow administration, development and IT operations in general
• ServiceNow certification is desired
• Experience with cloud systems (AWS, Azure) and networking technologies
• Strong understanding of ITIL processes and best practices.
• Strong network and server background, with IT monitoring experience (PRTG, Logic monitor etc.)
• Strong communication and collaboration skills

Location:

• The position will be based in our beautiful office, complete with a courtyard, snacks, drinks, and occasional catered meals.
• We provide a hybrid work environment

Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at APN Consulting Inc. by 2x Sign in to set job alerts for “Software Engineer” roles. Development Engineer II - IN NEW ZEALAND (Relocation provided) Intern - Software Engineer, Product Development Submit your resume here for future consideration Decision Analytics & Forecasting Analyst SDET (Software Development Engineer in Test) Data Systems Technician, Buena Park High School Tutors Needed for All Subjects - Greater OC Area We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr APN Consulting Inc.

Job Tags

Contract work, Internship, Relocation,

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