Job Description

We are looking for a Community Manager who can quickly and effectively engage with online audiences. You should know when to respond, listen, and empathize to create a strong sense of community.

Top Skills Needed:

1. Excellent social media writing—able to craft engaging and sensitive messages.
2. Experience in PR or crisis communication, focusing on brand reputation.
3. Ability to create clear processes and communication plans independently.
4. Team player—able to work with internal teams and external agencies.
5. Strategic thinker—understands social media trends and audience engagement.

Key Responsibilities:

• Build and document processes to improve community engagement.
• Collaborate with the Social Media Manager to set guidelines for consistent responses.
• Plan and lead crisis communications on social platforms.
• Act as a link between internal teams and external agencies.
• Monitor social trends, audience sentiment, and metrics to improve engagement.

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