Job Description

Job Description

Job Description

Job description

Overnight Shift - 11pm-7am

ESSENTIAL FUNCTIONS:

• Ensures accurate and timely recording and reporting of all property receipts
• Maintains guest service standards at the front desk at all times
• Follows cash handling procedures as outlined by the accounting department
• Collects payment at check out and provides change for guests as needed
• Performs all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills
• Completes express check out in a timely manner and issues to security for delivery
• Completes the daily sales report and issues to all departments
• Prepares all computer systems for the following day. Ensures accurate and timely backup files / tapes are maintained on a daily basis
• Prepares, balances, posts, and distributes all necessary reports on a daily basis
• Check guests in and out according to Hilton standard
• Post charges to guest folios
• Enroll guests into our guest loyalty program
• Receive and pick up guest in-coming and external calls and transfer when necessary
• Explain services and features of hotel
• Completes property walk through, ensuring buildings are secure and safety systems in working order
• Contacts management in emergency situations
• Perform all other duties as assigned
• MUST HAVE AVAILABILTY TO WORK WEEKENDS

Skills and Abilities :

• Knowledge of discipline policies, procedures and services and general knowledge in other departments in the hotel
• Basic knowledge of the local area
• Exceptional computer skills
• Ability to communicate well in English
• Ability to achieve positive guest relations and maximize guest satisfaction
• Ability to handle cash and credit transactions
• Ability to comply with all company rules and policies
• Experience with PEP (Property Engagement Platform) preferred

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