Job Description

Job Description

Job Description

Description

JSI invites you to join our team as a Network Engineer I working in Lubbock, TX, as part of our NOC team where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization. 

• Proactively monitor and maintain customer network infrastructure.
• Create and manage tickets for network issues.
• Troubleshoot network and server problems.
• Document network configurations, processes, and troubleshooting steps.
• Perform routine maintenance and software upgrades on customer equipment.
• Escalate complex issues to appropriate resources.
• Communicate technical concepts clearly and concisely.
• Develop knowledge base solutions for common issues.
• Work flexible shifts and participate in on-call rotation.
• Efficiently handle incoming/outgoing calls professionally and knowledgeably.

Education:

• Computer/Management Information Systems, Engineering, Computer Science, or similar bachelor’s degrees or Associates Degrees
• Experience may be considered in lieu of a degree requiring a high school diploma or GED.

Experience:

• Requires 0-3 years’ experience of operating, troubleshooting, and/or designing Service Provider Networks (This position is open to both entry-level and applicants with some industry experience)

Skills:

• Ability to work in a fast-paced, team-oriented environment.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Work Schedule:

• Full-time, non-supervisory 
• Specific shifts may vary. This role may include weekend shifts.
• On-call required

Benefits/Compensation:

 

• Competitive salary + performance-based bonuses.
• Comprehensive benefits package (medical, dental, vision, 401(k)).
• Generous PTO and travel support.
• Ongoing professional development and educational opportunities.

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