Job Description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Cargo Account Manager supervises the daily operation from an administrative and operational standpoint to ensure cargo service staff meet customer airlines’ targets while abiding by all Swissport and customer procedures and regulations.

Serves as primary point of contact with customer and cargo service manager for account(s) assigned. Cover as manager on duty for Swissport in the absence of a Duty Manager.

Pay is $65,000/yearly

Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Location: JFK Building 9

Your activities

• Supervise and control staff scheduling, reporting and absences
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
• Control of daily staff payroll, hours, exceptions and overtime
• Monitors personnel appearance and compliance during the operation
• Maintains applicable safety and quality standards
• Maintains, updates company's manuals and documentation
• Enters daily hours into FSC and in customer’s tracking platform
• Is responsible for overall discipline, conduct, performance, and morale
• Ensures that all assigned work is completed correctly, efficiently and in a timely manner
• Conduct a full investigation for each irregularity and submits appropriate written reports
• Maintain timely and accurate communication with customer and escalate appropriately
• Captures and maintains Key Performance Indicators

Your profile

• Able to work overnight shift 11pm - 8am
• University degree or equivalent
• 5 years leadership experience
• Bilingual English/Spanish preferred
• Extensive airport operational experience
• Extensive cargo operational experience
• Computer literate with proficiency in MS, Excel, Outlook
• Excellent leadership skills with a proven track record of managing people
• Above-average ability to work under pressure
• Flexible to attend virtual meetings as needed during other shift working hours.
• Excellent oral and written communication skills

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation! 

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