Job Description

Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. 

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 12th year in a row! Bluestone also achieved Top Workplace USA 2021-2024! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

Position Overview :

The Clinical Liaison plays a pivotal role in coordinating clinical care for our geriatric and disabled patient population. They are responsible for and assist with the delivery of high-quality healthcare services to meet the needs of our patients. The Clinical Liaison will work collaboratively with internal and external customers to facilitate needed services. Facilitate the coordination of care for patients, ensuring a comprehensive and patient-centered approach. Clinical Liaisons work remotely and provide support during our regular business hours.

Schedule: Full time position, day shift hours, no evenings, weekends or holidays. Hours are 8am to 4:30pm Monday thru Thursday & 8am to 3pm on Fridays.  

Location: This remote role must be located in one of the Bluestone Markets (Minnesota, Wisconsin or Florida). 

Salary: $23.00 - $25.00 per hour. Salary will be commensurate with experience.

Responsibilities :

• The main responsibility of this Clinical Liaison role is to s upport the clinical call line to address clinical inquiries and provide necessary information to patients, families, external healthcare agencies, etc.
• Foster clear and efficient communication channels within the internal and external healthcare team.
• Provide continuity of care for our patient care team by connecting patients to resources and services
• Monitors continuous quality improvement for optimal patient outcomes
• Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the patient
• Additional duties include:
  • Schedule and coordinate appointments with specialty providers.
  • Assist in medication refill process and support pharmacy inquiries.
  • Complete prior authorizations for medications, specialty visits and durable medical equipment.
  • Assist with the durable medical equipment process and ensure timely order submission and follow-up.
  • Maintain records and enter lab, diagnostic imaging, and immunization history.
  • Complete home-health reviews.
  • Provide education about healthcare directives and assist with completion as needed
  • Complete health plan delegated annual chart reviews to assess for gaps in care

Qualifications :

Education/Certification/Experience

• Medical certification or license required; CMA, LPN
• 3-5 years of relevant medical office experience

Knowledge/Skills/Abilities

• Proficient in navigating electronic medical record systems and working with patient care
• Clear and effective verbal and written communication skills
• Excellent interpersonal and customer service skills
• Detail oriented and accurate
• Demonstrated ability to work independently
• Ability to work with Site Supervisors, Providers and others on the care team
• Computer proficient
• Medical terminology knowledge and understanding of patient care notes
• Demonstrated ability to read, write, speak, and understand the English language

Bluestone Benefits :

• Health Insurance
• Dental Insurance
• Vision Materials Insurance
• Company paid Life Insurance
• Company paid Short and Long-term Disability
• Health Savings Account (with employer contribution)
• Flexible Spending Account (FSA) 
• Retirement plan with 4% matching contributions
• Eight (8) paid holidays for office closures plus two (2) floating holidays
• Three weeks (15 Days) Paid Time Off (PTO)
• Company sponsored laptop and computer accessories
• Regular business hours

Job Tags

Remote job, Hourly pay, Holiday work, Full time, Temporary work, Flexible hours, Weekend work, Day shift, Afternoon shift,

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